URGENT: Issue with tracked items on free plans

Nitai Aventaggiato's Avatar

Nitai Aventaggiato

11 May, 2017 09:00 PM

Hi there,

A few days ago I reported an issue with a tracked item. Now, there is another issue that actually affects us now as every new sign up is being rejected. It looks like the tracked item has now a charge for FREE plans. See screenshot.

Please help asap as new users get rejected.

  1. 1 Posted by Nitai Aventaggi... on 11 May, 2017 09:04 PM

    Nitai Aventaggiato's Avatar

    Ok, looks like I had to set it to "0" in the price plan itself. I was under the impression it does that automatically for free plans.

  2. Support Staff 2 Posted by Meghan Turner on 11 May, 2017 09:07 PM

    Meghan Turner's Avatar

    Hi Nitai,

    Sounds like you've figured it out, but let me know if there's anything else you need!

    Meghan

  3. Meghan Turner closed this discussion on 15 May, 2017 01:57 PM.

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