Prorated upgrades and downgrades
Hi!
My question is about prorated plans. We've decided to go prorata with our plans. So when a user upgrades from A ($10) to B($20) in the middle of a month, he will receive a credit of $5 and be debited for $20. How do you handle that? Do you send a credit of $5 and bill $20 or do you bill $20-$5? In both case, what is the email process, do you send an email for the credit and a receipt or do you send a receipt with -5 + 20 = 15?
Last question: if I go from B to A, what is the process to reimburse our users?
Thanks for your answer.
Best
J
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Support Staff 1 Posted by Marc Guyer on 15 Mar, 2013 01:33 PM
$20-$5. So one transaction for $15.
One transaction, one payment receipt email.
The same exact thing. They receive a credit for the "unused" time. If the credit is more than the new plan charge, then the transaction is $0 and the remaining credit is carried forward to the next invoice.
Have you seen the docs for this?
Any reason why this shouldn't be a public thread?
2 Posted by Jonathan Benass... on 18 Mar, 2013 10:43 PM
You can make it public as I read the help 3 times before sending you and email.
I'm sure it could help.
Thx
J
Marc Guyer closed this discussion on 19 Mar, 2013 01:07 PM.